Please allow two work days for your request to be processed. Syslogic will get back to you with following information:
An RMA number (which serves as your reference number)
Further instructions regarding shipping
The defective product must be packed according to industry standards (ESD requirements). Please ensure that you use the original packaging if possible. It should be noted that the product packaging is not transport packaging. Therefore, always use additional, stable outer packaging with bubble wrap (or similar) for shipping.
Only return the defective device (no accessories such as cables, adapters, third-party products, etc.). If accessories are necessary for the reason of the defect, enclose them well labeled with the delivery and note it on the delivery papers.
The RMA number must be clearly visible on the packaging or delivery bill.
Afterwards you will receive the delivery address from us to return the device. Syslogic will organize the pickup by a carrier on request (or if necessary).
Important: Syslogic does not accept returns directly to any of its locations without an RMA.
Thanks for your RMA request!
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